Context & challenge
In response to growing consumer demands for ubiquitous information and services through their mobile devices, a world-leading bank recognised the need to evolve from a traditional top-down waterfall project model into a fully agile organisation to accelerate the pace of IT change.
The leadership team acknowledged that the current 18-month lag between request and release for new products was unacceptable in the eyes of today’s digitally literate customers. By replacing legacy systems, IT could deliver new features and products at pace, with flexibility, and for lower costs – offering additional value to the customer. The bank also identified the importance of bringing its business and IT onto the same trajectory.
Since 2009, Expleo has worked alongside the client as a preferred partner for testing and quality assurance.
Solution & outcomes
Our experts created a multi-year initiative containing ‘tribes’, ‘squads’ and ‘guilds’ of employees to embed a number of IT disciplines, including, Agile, LEAN, SAFe, LeSS, DevOps and Management 3.0. With our quality-focused philosophy, we contributed to the early strategic planning stages of the transformation initiative.
We built close relationships with the client’s own workforce, which proved central to the success of its transformation towards agile. The change was both technical and cultural, which is a valuable point of differentiation when introducing a new way of working on an enterprise-wide scale. Expleo’s background in testing and quality assurance enabled our consultants to provide training and coaching enriched by their own hands-on experience in IT.
Approaching full velocity
The bank is currently on track to meet its target to deliver new features and products independently, and at full velocity, by the end of 2019. The client’s employees are now being encouraged to learn new skills and to make decisions that benefit their own work within the agile culture. In turn, this will improve productivity and employee satisfaction.